All plants are shipped in pots unless otherwise indicated in our catalog. Customers may request bare root shipping for additional service fee and save on shipping cost.

We ship within the Continental US. We do not ship to Hawaii, Alaska or Puerto Rico. For regulatory reasons, we do not ship plants outside of the United States.

Shipping Methods: For express service, we use Fedex Express Overnight, Fedex 2 Day Express, and USPS (US Postal Service) Express Mail.  For ground service, we use Fedex Ground (to business address), Fedex Home Delivery (to residential address), and USPS Priority Mail.

Shipping Schedule: Online orders received on or before Saturday are shipped the following Monday.  Orders received on Sunday are shipped on Tuesday.  Exception: In cases where purchased plants have time to dry off, orders may be shipped the next day. For example, order placed on Sunday maybe shipped on Monday.

When shipped, you will also be notified by e-mail from corresponding website (Fedex or USPS) and our website with Fedex tracking number of USPS delivery confirmation number.

Our prefer shipping method is Fedex Express Services (Overnight or 2 Day Express) where last drop off time is 8:30 pm Central. This allows us to avoid afternoon heat in the summer months, or to prolong the use of heat pack in the winter months.

For Texas resident - we offer a flat rate $10 ground shipping of any size order via best method of Fedex Ground, Fedex Home Delivery, or USPS Priority Mail. It usually takes 1 day to deliver to most area close to DFW Metroplex. 

All shipment made with US Postal Service and Fedex Home or Ground delivery are dropped off by 5:00 pm Central.

Generally we ship on Monday and Tuesday only.  Orders placed with Express shipping method maybe shipped on Wed thru Friday depending on services requested.  There is additional shipping charge $15 for Fedex Express Saturday delivery.

If you have specific shipping request, let us know of your request in order comment or contact us via e-mail prior to placing your order.

Shipping Delivery: If you require specific delivery time, use Fedex Express hold for pickup service for no additional cost.  This option is particularly useful and recommended by us for summer and winter months shipping.  If you require specific delivery date, use either Fedex Express or USPS Express Mail service.  We will request refund on your behalf if shipments are not made on time with any guaranteed Express service.

Shipping with Express services -

• You are expected to sign for delivery, or you made arrangement with Fedex to waive signature, or specify in order comment that you do not wish to sign for delivery.

Shipping with Ground services -

• Please note that there is no guarantee on delivery date when you choose either Fedex Ground, Fedex Home Delivery or USPS Priority Mail.  These services average 2-3 day to deliver, but can take up to 4 days to deliver in some area.  Therefore, these services are not available in the summer or winter months, with the exception of Texas residents who elect flat rate $10 ground service.  We only ship orders made with these services on Monday and Tuesday to avoid the chance that package may be sitting in warehouse over the weekend.
• If you choose Fedex Ground or Home Delivery for your order, please specify in the order comment if shipping address is business or residential.  Fedex Ground delivery are generally made during business hours from Monday thru Friday, and Fedex Home delivery are generally made in the afternoon or evening hours from Tuesday thru Saturday.
• Most ground services do not require signature on delivery. If you wish to sign for delivery or purchase insurance, please specify your request in the order comment.

If you have specific shipping request, let us know of your request in order comment or contact us via e-mail prior to placing your order.

WINTER Shipping

During the winter months, we will ship to area where temperature is above 40 F. We use 40 hours heat pack where necessary. We recommend that you have plants delivered to a Fed-ex station for pickup, to minimize package expose to cold weather. We will work with you to hold shipment when weather permits safe shipping.

Guarantee/Return Policy:

Your satisfaction is important to us because we want your repeat business. We guarantee that all plants are healthy and correctly labeled at time of shipping. p>

At Big Leaf Orchids, our policy is to not accept returns.  Please make your selections carefully and let us help you with any presale questions.   No cash refunds will be issued for goods purchased.

Please contact Big Leaf Orchids within 24 hours after delivery if there is damage, missing or mistake in your order. We will assist you with claims against carriers on physical damage during shipping.

Due to the nature of live plants, Big Leaf Orchids cannot be held responsible for flower size and quality that depend on subsequent care of plants once they leave our facilities. Our liability in any case is limited to the purchase price. However, if you have concerns with any plant purchased from us, please notify us and let us have the opportunity to help.